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Level 2 Certificate in Information, Advice or Guidance

Course Overview

Would any of your employees benefit from gaining an understanding of the importance of interacting appropriately with customers, clients and colleagues? By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.

Key Information

Course Length
16 weeks

Course Level
Level 2

Awarding Body
NCFE

Learning Method(s)
Online materials
Online assessment

For Individuals

Funded Course
Yes

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Unit 1: Information, advice or guidance in practice

In this unit, your employees will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help your employees to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.

Unit 2: Developing interaction skills for information, advice or guidance

Within this unit, your employees will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. Your employees will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.

Unit 3: Signposting and referral in information, advice or guidance

In this unit, your employees will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.

Unit 4: Information, advice or guidance in context

Within this unit, your employees will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.

Unit 5: Skills for advice suppliers

This unit provides your employees with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.

Full cost Direct debit Fully funded
£249 Initial payment of £24.90, 3 monthly payments of £74.70 To be eligible you must:
  • Be 19 or over
  • Have lived in the European Union for the past three years
  • Not be a current learner with The Skills Network or another provider
  • Learners must reside in England or Scotland
  • NOT have done the course of interest before.